When something breaks at home, they Google.
Make sure they call you.
Turn every job into a five-star review. Reply to every new review in seconds. Climb above every competitor in your service area — so when they Google, you're who they call.
Hi Karen, thanks for choosing Ridgeline for your water heater replacement today.
- Give the system a few hours to heat the full tank before expecting hot water everywhere.
- Check the floor around the unit for the first 48 hours — a dry base means a clean install.
Showed up on time, fixed it right, didn't upsell. Found my go-to.
The problem
The happy customers don't post. The frustrated ones always do.
You pulled the truck out at 9 p.m., drove across town in the rain, and had them back up and running by midnight. They thanked you, paid the invoice — and you never heard from them again.
Meanwhile the one customer who thought the bill ran high wrote a 400-word review on their lunch break the next day. Now it's sitting at the top of your profile, and three neighbors have already seen it.
Only 1 in 10 satisfied customers leaves a review unprompted. Unhappy ones post nearly 4× more often.
How it works
Three steps. No babysitting.
Reach every customer.
After every job, the customer gets a personalized aftercare message — filter reminders after an HVAC install, watering schedule after a new landscape, what-to-watch-for after a roof repair. They reply with thanks, leave a review, or tell you privately what went wrong — before it goes public.
Hi Karen, thanks for choosing Ridgeline for your water heater replacement today.
- Give the system a few hours to heat the full tank before expecting hot water at every tap.
- Watch the floor around the unit for the first 48 hours — a dry base means the fittings are sealed.
- Flush the tank once a year to clear sediment and keep efficiency high. We can handle it, or you can DIY.
Any questions about the install? Just reply to this message — we're here to help.
Reviews with photos get even more visibility.
Have a question? Just reply to this email.
Understand every review.
Every new Google review gets scored for urgency and matched to the job. Respond with an AI-drafted reply in one click — or jump in yourself when something needs a personal touch.
Outrank the competition.
See exactly how your rating, review volume, and response time stack up against every home service company in your service area — and where you can pull ahead.
Sample data · your real rankings appear after signup
- 1. Summit Heating & Air 4.9 486 ↑ 9
- 2. You (Ridgeline Home Services) 4.8 273 ↑ 4
- 3. Pine Street Plumbing 4.7 219 ↑ 2
- 4. BrightSpark Electric 4.5 164 — 0
You're 213 reviews behind #1. Reach out to recent customers to close the gap.
Done for you
Under 10 minutes to set up.
The AI does the rest.
Configure your services once. From there, every message writes itself, sends on time, and lands in one inbox.
Pick the services your techs run. We handle the rest.
HVAC, plumbing, electrical, roofing, cleaning, landscaping — every service ships with its own aftercare content, tuned to the job. Set it once; every future customer gets the right message at the right time.
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AC Installationsends 1h after
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AC Repairsends 1h after
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Furnace Installationsends 1h after
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Heating Tune-Upsends 1h after
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Duct Cleaningsends 1h after
One message is easy to ignore. A thoughtful sequence isn't.
A check-in hours after the job wraps. A gentle follow-up a week later. A review ask if things are going well. If they reply unhappy, the sequence stops and the conversation routes straight to you.
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Day 0 · Aftercare check-inSent
Hi Karen, thanks for having us out. Hope everything is running smoothly…
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Day 3 · Gentle follow-upSent
Just checking in — any leaks or pressure issues we should look at…
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Day 7 · Review requestScheduled
If you have a moment, a Google review would help our small team a lot…
Replies land in one inbox — not four.
Google reviews, email replies, and aftercare responses in one thread per customer. Happy ones get nudged to post on Google. Unhappy ones reach you privately — before they reach the internet.
Sample data · your real inbox appears after signup
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KW
Karen Walsh 4m
Hot water is back — thanks for squeezing us in!
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JP
Jason Park 25m
Can you send a quote for the panel upgrade?
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AR
Anita Rao 2h
Drain is flowing great now. Review going up tonight ⭐
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TC
Tom Connor 6h
Roof looks fantastic after the cleaning.
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LS
Linda Suarez Yesterday
Tune-up appointment booked for Wednesday 1pm.
Competitor intelligence
Know the competition.
Beat them on purpose.
Rankings are only the surface. Buzz5 reads every competitor review, finds what customers love about them, and tells you exactly where you're falling short — in plain language.
Sample data · your real rankings appear after signup
- 1. Summit Heating & Air 4.9 486 ↑ 9
- 2. You (Ridgeline Home Services) 4.8 273 ↑ 4
- 3. Pine Street Plumbing 4.7 219 ↑ 2
- 4. BrightSpark Electric 4.5 164 — 0
You're 213 reviews behind #1. Reach out to recent customers to close the gap.
Live local rankings, refreshed weekly.
Sample data · your real review themes appear after signup
AI insight
Summit Heating & Air wins on same-day service — mentioned in 26 of their last 50 reviews. If you can squeeze in same-day visits, advertise it in your post-job email.
Live local rankings
See where you rank against every shop in your area. Track weekly movement, not just a quarterly snapshot.
Review theme mining
AI reads every competitor's reviews and clusters them into themes — so you know what their customers actually care about.
Actionable gap insights
Plain-language recommendations: what's working for them, what's missing from yours, and the specific next step to close the gap.
Pricing
Simple pricing. No surprises.
Start free. Upgrade when you're ready.
Free
- 3 tracked competitors
- 30 messages / month
- Email delivery
- AI aftercare messages
- Smart feedback routing
- Google review integration
- AI reply suggestions
- Full analytics
- SMS delivery
Growth
- 5 tracked competitors
- 500 messages / month
- Email delivery
- AI aftercare messages
- AI reply suggestions
- Full analytics
Pro
- 10 tracked competitors
- 2,000 messages / month
- Email + SMS delivery
- Zapier automation
- Multi-location (up to 3)
- Staff accounts
- Priority support
Need something custom? We're open to collaboration — API & webhook integration, custom sender identity, additional channels, or bespoke features. Let's talk →
FAQ
Straight answers.
The things owners ask us before they sign up.
Ready
Stop losing five-star reviews to "they never asked."
Set up in under 10 minutes. Send your first aftercare message today.