Great stays fade fast.
We make sure they don't.
Personalized follow-ups after every stay, AI-drafted replies to every review, and live rankings against every nearby property.
Hi Emma, thank you for staying with us at The Harbor House — we loved having you.
- Book direct next time for the best rate and a complimentary upgrade when available.
- A quick review helps other travelers discover us — and means the world to our team.
The view, the breakfast, the staff — everything felt thought through. We'll be back.
The problem
Great stays don't market themselves.
You deliver five-star stays every day. But happy guests rarely leave reviews on their own — and the frustrated ones almost always will.
Meanwhile nearby properties are quietly racking up reviews, responding within the hour, and showing up above you in search.
Only 1 in 10 satisfied guests leaves a review unprompted.
How it works
Three steps. No babysitting.
Reach every guest.
After every stay, your guest gets a personalized follow-up message. They reply, leave a review, or tell you privately what went wrong.
Hi Emma, thank you for staying with us at The Harbor House — we loved having you.
- If you left anything in your room, reply here within 48 hours and we'll ship it to you at no charge.
- We'd love to hear what made your stay memorable — a quick note helps other travelers find us.
- Book direct next time for our best available rate and a complimentary upgrade when rooms allow.
Any questions or feedback about your stay? Just reply to this message — we'd love to hear from you.
Reviews with photos get even more visibility.
Have a question? Just reply to this email.
Understand every review.
Every new Google review gets scored for urgency and matched to a guest. Respond with an AI-drafted reply in one click — or jump in yourself.
Outrank the competition.
See how your rating, review volume, and response time stack up against every nearby property — and exactly where you can pull ahead.
Sample data · your real rankings appear after signup
- 1. The Grand Bayfront 4.8 1247 ↑ 14
- 2. You (The Harbor House) 4.8 682 ↑ 6
- 3. Seaside Inn & Suites 4.6 514 ↑ 3
- 4. Coastal Lodge 4.4 298 — 0
You're 565 reviews behind #1. Reach out to recent customers to close the gap.
Done for you
Under 10 minutes to set up.
The AI does the rest.
Configure your services once. From there, every message writes itself, sends on time, and lands in one inbox.
Set up once. Covers every stay.
Pick the stay types your property offers and Buzz5 handles the rest. Every guest gets the right follow-up message at the right time — no copy-paste, no spreadsheets.
-
Standard Staysends 1h after
-
Extended Staysends 2h after
-
Suite Experiencesends 1h after
-
Event Hostingsends 2h after
-
Airport Transfersends 1h after
A whole sequence, not just one email.
A thoughtful check-in after they leave. A gentle follow-up if they don't leave a review. A review request at the end — so nothing slips through.
-
Day 0 · Aftercare check-inSent
Hi Emma, hope the drive home was easy. Thanks again for staying…
-
Day 3 · Gentle follow-upSent
Just checking in — anything we could have made better…
-
Day 7 · Review requestScheduled
If you have a moment, a Google review would mean a lot to our team…
Replies land in one place.
Happy guests get nudged to Google. Unhappy ones talk to you privately before they hurt your rating.
Sample data · your real inbox appears after signup
-
EL
Emma Lawson 3m
Left a scarf in room 204 — could you ship it?
-
TR
Tom Ramirez 22m
Booking for anniversary weekend — any harbor-view suites?
-
SO
Sophie Okafor 1h
Breakfast was incredible. Review going up today ⭐
-
HK
Henry Kim 5h
Checked out this morning — everything perfect.
-
MV
Maria Valente Yesterday
Confirmation for June 12-15, thank you!
Competitor intelligence
Know the competition.
Beat them on purpose.
Rankings are only the surface. Buzz5 reads every competitor review, finds what guests love about them, and tells you exactly where you're falling short — in plain language.
Sample data · your real rankings appear after signup
- 1. The Grand Bayfront 4.8 1247 ↑ 14
- 2. You (The Harbor House) 4.8 682 ↑ 6
- 3. Seaside Inn & Suites 4.6 514 ↑ 3
- 4. Coastal Lodge 4.4 298 — 0
You're 565 reviews behind #1. Reach out to recent customers to close the gap.
Live local rankings, refreshed weekly.
Sample data · your real review themes appear after signup
AI insight
The Grand Bayfront wins on late check-in — mentioned in 31 of their last 50 reviews. If you accommodate late arrivals, make sure your checkout email says so.
Live local rankings
See where you rank against every shop in your area. Track weekly movement, not just a quarterly snapshot.
Review theme mining
AI reads every competitor's reviews and clusters them into themes — so you know what their guests actually care about.
Actionable gap insights
Plain-language recommendations: what's working for them, what's missing from yours, and the specific next step to close the gap.
Pricing
Simple pricing. No surprises.
Start free. Upgrade when you're ready.
Free
- 3 tracked competitors
- 30 messages / month
- Email delivery
- AI aftercare messages
- Smart feedback routing
- Google review integration
- AI reply suggestions
- Full analytics
- SMS delivery
Growth
- 5 tracked competitors
- 500 messages / month
- Email delivery
- AI aftercare messages
- AI reply suggestions
- Full analytics
Pro
- 10 tracked competitors
- 2,000 messages / month
- Email + SMS delivery
- Zapier automation
- Multi-location (up to 3)
- Staff accounts
- Priority support
Need something custom? We're open to collaboration — API & webhook integration, custom sender identity, additional channels, or bespoke features. Let's talk →
FAQ
Straight answers.
The things owners ask us before they sign up.
Ready
Ready to get more 5-star reviews?
Set up in under 10 minutes. Send your first message today.